WHAT IS A CVA?
Customer Value Agreements (CVAs) are easy ownership plans fit to your business needs in order to extend equipment life and maximize your investment. Whatever your industry, whatever your Cat product — keeping it in excellent condition means more production and lower costs. That’s a CVA.
WHAT IS A CVA?
Customer Value Agreements (CVAs) are easy ownership plans fit to your business needs in order to extend equipment life and maximize your investment. Whatever your industry, whatever your Cat product — keeping it in excellent condition means more production and lower costs. That’s a CVA.
TYPES OF CVA
Preventive Maintenance Kit
Designed for Do-It-Myself (DIM) customers, ensuring timely delivery of necessary PM kits according to your maintenance schedule.
Preventive Maintenance Schedule
Provides customers with on-time preventive maintenance services performed by trained
dealer technicians
Performance
Offers preventive maintenance services along with a support plan for major component parts
*Currently available for CI (Construction Industry) customers only.
TYPES OF CVA
Preventive Maintenance Kit
Designed for Do-It-Myself (DIM) customers, ensuring timely delivery of necessary PM kits according to your maintenance schedule.
Preventive Maintenance Schedule
Provides customers with on-time preventive maintenance services performed by trained
dealer technicians
Performance
Offers preventive maintenance services along with a support plan for major component parts
*Currently available for CI (Construction Industry) customers only.
Scheduled Oil Sampling (SOS) Analysis
Analysis of oil samples every visit
to determine engine’s internal condition without disassembly
Complete Testing (SOS-WLPC)
Wear Metals • Total Acid Number
Viscosity (V40 or V100) • Particle Count
Water by distillation • Nitration • Oxidation
Preventive Maintenance Services (PMS)
Scheduled maintenance servicing performed based from preventive maintenance interval schedule per unit
Insulation Resistance Test
Determine the condition of unit’s electrical insulation
Complete Testing (SOS-COMP)
Wear Metals • Total Base Number
Total Acid Number • Viscosity (V40 or V100) Flash Point (Open Cup) • Soot Water by distillation • Sulfur Content Oxidation • Nitration • Glycol for Engine Oil
Custom Track Service
Determines the condition of your undercarriage system through inspection and data analysis; performed together with PMS
Technical Analysis—2(TA-2)
Method of system check up using Caterpillar diagnostic instruments to determine that system is operating
with Cat specifications
VisionLink (Machines) / Remote Access Monitoring (Engines)
Easy-to-use online interface of Product Link, that offers complete suite of fleet management solutions, from health and utilization analysis to mapping and notification set-up
Product Link
Remote monitoring device for accurate and timely data collection including location, SMR, equipment status, among others
E-Call
Emergency analysis/diagnostic of unit/s by dispatched technicians under contract (Problem identification, troubleshooting, minor adjustment, recommendations, Minor repair
Parts.Cat.Com
Shop for genuine Cat Parts online 24/7
Post Visit Report
Overview of performed visits and results submitted at the end of each visit
STANDARD WARRANTY
Caterpillar’s standard warranty provides 12 months of coverage for new machines, starting from the delivery date, with no hour limits. This warranty covers repair or replacement of any defective components by skilled service engineers. Some Cat® engines may also have a 24-month standard warranty, depending on the application.
EXTENDED SERVICE COVERAGE
Cat Extended Service Coverage covers the cost of parts and labour associated with covered component failures – not just for parts that fail, but also for any other Cat parts damaged in the process. Plus, all Extended Service Coverage options are transferable at no cost to you, thus increasing the long-term value of your engine investment throughout its lifecycle.
EXTENDED PROTECTION FOR MACHINES
An Equipment Protection Plan (EPP) is an optional insurance product that also protects against defects in workmanship. An EPP becomes active on the day that standard warranty coverage expires. There are different levels of EPP.
- Powertrain. This coverage protects many components in the engine, transmission, torque converter, transfer case, and drive train.
- Powertrain and Hydraulics. This coverage protects components in steering and implement control in addition to powertrain coverage.
- Powertrain, Hydraulics, and Technology. This coverage is our most popular offering. It covers many Cat Connect Technology components – Compact, Grade, Payload, and Link components in addition to powertrain and hydraulics coverage.
- Premier. This is our highest level of coverage. It includes all aspects of Powertrain, Hydraulics, and Technology coverage and adds even more components in the engine, steering and suspension, electronics, braking, and cab systems.
EVERY PIECE OF CAT EQUIPMENT IS BUILT TO PROVIDE MAXIMUM PRODUCTIVITY THROUGHOUT ITS WORKING LIFE. MAINTAIN THAT BUILT-IN VALUE THROUGH A CUSTOMER VALUE AGREEMENT (CVA)
Remove the maintenance burden from your shoulder by partnering with Monark in managing the health and performance of your equipment!