Series 2: Guaranteed After-Sales Support
Previously, we discussed how we restore our used machines through a comprehensive 140-point inspection to meet Caterpillar standards. This process ensures that no detail is overlooked—from engine components and hydraulic systems to electrical and safety features. Each machine is inspected and tested, giving you confidence that you’re receiving a used machine that performs reliably and efficiently.
Now, let’s talk about after-sales support. Monark is dedicated to making sure your investment remains an asset for years to come. Most of our used machines come with a Customer Value Agreement (CVA) for up to one year or 2,000 hours, whichever comes first. This covers essential maintenance services and helps reduce unexpected costs.
Our extensive service network, with at least 15 branches and satellite offices nationwide, means expert technicians are always within reach—ready to diagnose, repair, and support your equipment swiftly. This wide coverage minimizes downtime and ensures your operations stay on track. Additionally, many of our latest used machines models are equipped with Product Link technology, enabling you to monitor fuel consumption, productivity, and overall machine health remotely through VisionLink. You’ll receive timely alerts when maintenance is due, allowing for proactive servicing and helping to prevent costly breakdowns.
Parts accessibility is also streamlined. You can order directly through Parts.Cat.com in just a few taps. This online platform offers the convenience of delivery straight to your doorstep, eliminating the need for physical visits to branches. We also support online orders with flexible credit options, providing a hassle-free, customer experience.
Our Cat Certified Used machines, backed by the CVA support, widespread service network, instant access to genuine parts, and advanced remote monitoring technology guarantees your machine uptime, reduce your operating costs, and ensure your equipment runs like new. With Monark’s trusted support, you gain peace of mind—knowing your machine is reliable, efficient, and backed by a team dedicated to your success.
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